IT Managed Services

NMS provides support, consulting services for setting up and maintaining information technology systems. Our focused customers are medium and small-sized enterprise who want to outsource IT services so that they can focus on their main businesses while ensuring their IT platform under continuous & secured professional operation and support.

We have provided the following IT services to customers:

Tier 1 (O&M):

  • System & network monitoring
  • Routine maintenance
  • Fault management & escalation
  • Case management & users support
  • Configuration & change management
  • 24/7 or 8/5 or routine (periodic) models can be provided

Tier 2 (Support & Configuration):

Provide specific professional support on:

  • Operating System support (Windows, Linux)
  • Database support (Oracle, MySQL)
  • Networking support (CISCO, Juniper)
  • Security support
  • Others (Storage, cloud & big data)

Expert services:

  • System design & dimensioning
  • System Integration
  • Database administration, networking expert, telecom expert, big data & cloud expert