The best ways to use Remote Management Software

Thursday 23/07/2020 - 4:01

With companies always looking for ways to save money, many are turning to managed service providers (MSPs) to outsource their IT needs. For companies that are considering this move, it can greatly increase both productivity and profit.

Definition of  Remote Management Software

Remote monitoring and management (RMM) software, as the name implies, is a software package put together for the purpose of remotely monitoring and managing servers, workstations and other network devices. Most RMM software uses a device called a “dashboard” which provides an instant overview of the systems being monitored. Some remote systems require a specialized software package for their dashboard, while other systems are built to be used in a web browser.

What types of Remote Management Software are there?

The two main types of RMM platforms use either active monitoring, passive monitoring or a combination of both. In a passive environment, the dashboard monitors the external traffic from a workstation or server to get a picture of its overall health. Using this measurement, RMM software takes into account such tests as ping, HTTP and network SNMP traffic. Active monitoring also requires the installation of a small software package called an “agent” onto the host machine. (For more on SNMP, check out SNMP: The Little Protocol That Could.)

Remote Management Software Strategies

One of the best ways to implement remote management software is for IT to move away from a break/fix model to a managed services model. Break/fix is typically what most people think of when the words “computer technician” come up. Your computer breaks, you call a technician out to come and fix it. That technician charges a fixed price for a service, whether it’s changing a hard drive, installing a new video card or performing an anti-virus check.

The remote management software model also provides the provider with opportunities to make additional cash revenue through hardware or software sales. As in our example above, the managed service provider was able to spot a potential hard drive failure and take action before anything was lost.

Vietnam software outsourcing

There are a number of different types of remote management software providers on the market today. Vietnam software outsourcing tend to gear themselves toward a specific market size, with some providers aiming toward the small/medium business market share, while others opt to chase enterprise-level deployments. In any case, the majority of RMM providers offer some type of free trial or free version that allows businesses to try the product before purchase. For IT support staff, this can be a great way to ensure the software is a good fit for the company.

>>> Readmore: Main types of software outsourcing Viet Nam


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